Refund & Cancellation Policy

The short version

Everything we sell is a digital file that reaches you within seconds and cannot be returned once downloaded. So we do not refund simply because you changed your mind after reading. We do refund, in full and without argument, whenever the problem is on our side: a file that never arrived, a broken download, a duplicate charge, or a title that is not what its page said it was.

1. Cancellation before delivery

Because delivery is instant, there is effectively no window between paying and receiving. If a payment leaves your account but no order was created on our side, that transaction has failed at the gateway and is normally reversed automatically by your bank, usually within 5 to 7 working days. If it has not reversed after 7 working days, contact us with the payment reference and we will chase it with the gateway on your behalf.

2. When we refund in full

We issue a full refund in any of these cases:

• You were charged more than once for the same order. We refund every duplicate.
• You never received your file and we cannot deliver it to you by any means.
• The file is corrupt, unreadable or incomplete and we cannot supply a working replacement.
• You received the wrong title and do not want the correct one instead.
• The product page materially misdescribed what you bought — for example the stated language or page count was wrong.
• A payment was made on your card or account without your authorisation, once verified with the gateway.

In most of these cases our first offer will be to fix the problem — resend the file, reissue your link, or send the correct title. If that does not resolve it, you get your money back. You are never required to accept a replacement instead of a refund where a refund is due.

3. When we do not refund

• You downloaded the ebook and then decided you did not like it, disagreed with it, or already knew the material.
• You bought the wrong title by mistake and have already downloaded it. Contact us anyway — we will usually swap it as a goodwill gesture, though we are not obliged to.
• You cannot open the PDF because of a problem on your own device, and the file itself is verified as working. We will help you open it.
• You let the download link expire without saving the file. This is not a refund case: write to us and we will reissue the link free of charge.
• The request is made more than 7 days after purchase, except in cases of duplicate or unauthorised charges, where we will act whenever you tell us.

4. How to raise a refund request

Email delhibookstore69@gmail.com with:

• the email address you used at checkout;
• your order number, which starts with DBS- and appears on your confirmation page;
• what went wrong, in a line or two.

Please do not raise a chargeback with your bank as a first step. It costs us a fee, freezes the amount for weeks, and takes far longer for you than simply emailing us. If we do not resolve your issue, a chargeback remains your right.

5. Timelines

Refunds go back to the original payment method. We cannot redirect a refund to a different card, account or UPI ID, because the gateway will only reverse along the path the money came in.

6. Fees

We do not deduct a processing or restocking fee from an approved refund. You get back the full amount you paid.

7. If you are still not satisfied

Reply to our decision and ask for it to be reviewed; a second person will look at it. You also retain every right available to you under the Consumer Protection Act, 2019, including approaching the relevant consumer forum.

8. Contact

delhibookstore69@gmail.com
We reply within one working day
Delhi Book Store — digital downloads only, email support only